A few months ago I had a situation with one of my experienced agents and a tenant who rented an apartment through us. When the tenant originally presented herself in my office, it was made clear from the very start that finding her an apartment was not going to be an easy task for my agent, Carl. (Names have been changed, really no reason why - but I have always wanted to do that).
After my agent showed her about 7-10 apartments she fell in love with one, she wanted the apartment and did not care what it took to get it. But yet, my agent negotiated for her with the landlord and was able to get her rent decreased a few dollars, the tenants got the washer and dryer and a brand new air conditioner. This apartment was a brand new apartment in the exact area that she requested on the floor that she desired and within the rental range that she wanted to spend. ALL IS GOOD!
After 7 months of the tenant living in the apartment, she decided that she did not like the apartment anymore because of various little reasons - like the new tenants above her had a small child and she hated the noise. She complained that the washer made a rattling noise and she told the landlord - but yet he has not come to fix it. She complained that she can smell the cooking from the restaurant down the block and she also complained that the floors creaked and yada yada yada...
So she wanted out of the lease. After speaking with the landlord he was more than happy to release her from her lease. (So you can clearly see that the landlord and tenant just did not love each other). But this happens - so it was a win win situation for both of them. He returned her security, she paid the last of her rent and *poof *- they were rid of each other.
But I was not.
Two days later she calls me and wants her commission back. See, not that I disagree with her, but I don't agree with her. My agent did his job. He found her an apartment that she wanted, in the area that she wanted, for the price she you wanted. It was impossible for him to know that the tenant and the landlord would come to this agreement 7 months into the lease. None the less - the job was done and he deserves to get paid.
In any other profession I have never heard of a boss asking his employee to reimburse him for work that was completed 7 months ago, because the boss now decides that he did not like what was completed. In every other profession, career or job - this just does not happen so why are people inclined to demand money back for a service that was provided, completed and paid for
So I had to explain to her that there were no returns on a service that was provided - We would be happy to help her find another apartment but I will not reissue the commission that was justly paid. She declined.